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Website Care Plan Terms:

You are engaging Complete X, as an independent contractor to perform work as described in the package(s) or service(s) you have purchased. In the event access to your website is necessary, you hereby authorise Complete X access and “write permissions” to all directories and files of your account with any other third party hosting provider, as well as permission to install any necessary WordPress plugins for maintenance and security.

Pricing & Payments:
Once a client of Complete X, you authorise Complete X to charge the payment method you submitted for all the invoices generated for the services rendered under this ongoing website care plan.

Cancellation of any monthly recurring service can occur at any time after the initial 12 month period.

In order to cancel your recurring payment or change payment method, simply contact Complete X at least 10 days prior to your next payment’s due date after the 12 months initial period.

Third Party or Client Page Modification:
You acknowledge that you or your staff have access to independently edit or update web pages within the WordPress platform.
You also acknowledge that anyone other than Complete X or its subcontractors who attempt to update the website and damages the design or impairs the ability for the web pages to display or function properly, may result in time to repair the web pages in order to restore the website.
In this event, damages will be assessed at an hourly rate of $60 (+ gst) per hour with a one-hour minimum. Work to repair the website from third-party modifications is outside of the support time and scope of the ongoing website care.

Limitation of Liability; Disclaimer of Warranties:
Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before engaging in our services.

Although we strive for your website’s optimal performance and security, we did not build the WordPress software or plugins used on the website, nor are supplying the hosting platform it runs on.

For this reason, Complete X does not represent, guarantee or warrant that the functions contained in these webpages or internet website will be uninterrupted, error-free, free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and Complete X disclaims any liability relating thereto.

To the extent not prohibited by law, in no event will Complete X be liable to the client or any third party for any damages, including, but not limited to, any lost profits, lost savings, loss of data, business interruption, or incidental, consequential or special damages arising out of the operation of or inability to operate these web pages or website, however caused, even if Complete X has been advised of the possibility of such damages.