Your website is crucial to your business. It generates leads, customers and revenue (or at least it’s supposed to). It’s the central point for which your customers and potential new customers find you and engage with you. It’s fundamental to the success of your business and you want to make sure that it will always be available for your customers 24/7 without interruption.
We’ll Keep Your Website Running Smoothly
Enjoy lightning-fast, reliable hosting tailored to your website’s needs. Our state-of-the-art infrastructure ensures your site stays online and accessible, even during high-traffic periods.
Rest easy knowing your website’s data is secure with our daily automatic backups. In case of any issues, our quick recovery process gets your site back up and running without any hassle.
Stay ahead of the competition with regular maintenance and updates. Our team ensures your site remains compatible with the latest technology and trends, maintaining peak performance and usability.
Protect your website and customer data with our robust security measures. We monitor and defend against threats, implement SSL certificates, and ensure you’re always up-to-date with the latest security patches.
Get access to our dedicated support team, available to help with any issues or questions. With our responsive customer service, you’ll always have the expertise and guidance you need, right when you need it.
Drive organic traffic to your website with our expert SEO strategies. From keyword research to on-page optimisation, we’ll help your website rank higher in search engine results and attract more visitors.
Our support team is focused on making your experience as seamless as possible. We pride ourselves on our friendly, knowledgeable, and efficient customer service, so you can get back to what matters most—growing your business.
|Best Suited For
|Small Businesses, Solopreneurs, Personal Brand Websites
|Medium Businesses, Small Ecommerce Sites, Businesses needing integrated CRM on their website
|Medium-Large Organisations, ECommerce sites
|Size of website - monthly website visitors
|Up to 25k visitors
|Up to 100k visitors
|More than 100k visitors
|Ecommerce - are you selling online?
|Website core, theme, & plugin updates
|Review & Reporting
|Support time included /month (additional hours are discounted)
While cheap hosting may seem like an attractive option, it often comes with hidden costs in the long run. With low-cost hosting, you usually get limited resources on a shared server, and you’re responsible for maintenance, optimisation, updates, SEO, security, and backups. Given the fast-paced nature of online security, SEO, and best practices, the peace of mind provided by a comprehensive website care plan can be invaluable. A care plan from Complete X offers you a team of experts who are not only available to answer your questions but also proactively update and optimise your website, ensuring its long-term success.
Our care plans operate on a flexible month-to-month basis, giving you the freedom to adjust as needed. You can cancel at any time with a 30-day notice, allowing you to have control over your commitment without being locked into a long-term contract. We believe in providing quality services that keep our clients satisfied and returning, rather than relying on restrictive contract terms.
Absolutely, we can still onboard your website onto one of our care plans. However, before we do so, we need to conduct a paid review/inspection ($299) to ensure we fully understand your website and any potential updates required to meet our standards. If we agree to take on your website and you join one of our plans, we will refund your entire review/inspection fee. If more work is needed to bring your website up to scratch, we will provide a quote for the necessary updates.
The reason behind this process is to avoid onboarding poorly built websites that would require significant time and resources to fix issues stemming from the build or development phase. One of the ways we can offer our guarantees and competitive prices is by having a thorough understanding of our clients’ websites, how they’re built, and their intended results. This ensures we can deliver the best possible service for you.
We are constantly monitoring your website with various alerts and systems in place to address any issues that may arise. In the event of your website going down, being hacked, or encountering any problems, our dedicated support team will quickly take action to resolve the issue and bring your site back to full functionality. For our Bronze and Silver plan clients, we offer 8/5 Phone Support, while our Gold plan clients benefit from 18/7 priority phone support.
We also maintain regular backups of your website, allowing us to roll back to a previous version if needed. Additionally, our proactive approach to website maintenance, security updates, and best practices helps minimise the likelihood of such incidents. By staying on top of potential threats and vulnerabilities, we aim to provide you with peace of mind and a smooth online experience for your visitors.
The support and update hours included in each of our plans are designed to be used within the specific month they are allocated for. Here’s a quick breakdown of the support and update time per plan:
Please note that these hours are not cumulative and do not roll over to the next month. We encourage you to utilise the available support and update time each month to ensure that your website stays up-to-date and continues to meet your needs.
If you find that you require additional support or updates beyond the allocated time, we offer additional support at an hourly rate, billed in 30-minute increments. The rates are as follows:
Please reach out to us if you need extra support, and we’ll be happy to assist you at the appropriate rate for your plan.
We’re glad to hear you’re interested in our Care Plans! To get started, simply click the “Get Started” button below the FAQs. You’ll be prompted to answer a few questions about your website, which will help us better understand your needs. Once you’ve completed the questionnaire, we’ll schedule a time to discuss your website and how our Care Plans can benefit you. We look forward to speaking with you and helping you get the most out of your online presence!